Frequently asked questions
Are the press-on nails handmade?
Yes! Every Sugar Muse press-on nail set is completely handmade.
Each pearl, ribbon, and glitter detail is carefully applied by hand.
Because they are handcrafted, slight variations may occur — making every set truly one of a kind.
Can the press-on nails be reused?
Yes, absolutely! As long as you remove them gently without damaging the nail surface or base, the nails can be reused multiple times.
We recommend using the removal tools included in your kit, or soaking your hands in warm water to help loosen the adhesive.
Will the nails fall off easily?
Not at all — we use strong, high-adhesive jelly tabs that hold firmly under normal wear.
However, we suggest removing the nails before soaking in hot water or doing intense activities to protect the nail pieces.
How do I remove the nails?
Soak your hands in warm water for 5–10 minutes, then gently lift the edge with the wooden stick provided.
Please do not force-pull the nails, as this may damage both the press-on and your natural nails.
How long does it take to ship my order?
For handmade products (like our press-on nails), the production time is usually 3–5 business days.
Most orders are shipped within 3–7 business days, though holidays may cause slight delays.
Once shipped, you’ll receive a tracking number and can check your delivery status anytime on our Order Tracking page.
Average delivery time:
• Japan / US / Europe — 7–14 business days
• Remote or island areas — 10–20 business days
Which regions do you ship to?
We currently ship to Japan, Korea, Europe, the US, and many Southeast Asian countries.
You can check the available shipping destinations at checkout.
How much is the shipping fee?
Sugar Muse offers free worldwide shipping — no extra fees!
Wherever you are, we hope your package reaches you like a little gift from us.
Which payment methods are accepted?
We currently use PayPal’s secure payment system to provide a globally trusted and highly protected checkout experience.
Simply log in to your PayPal account at checkout to complete your payment with ease.
PayPal supports linked credit and debit cards, and works with multiple international currencies — making it safe and convenient for customers worldwide.
Can I modify or cancel my order after placing it?
Once your order enters the production or shipping process, it cannot be changed or canceled.
Please double-check all details before submitting your order.
What if I receive a damaged or incorrect item?
If your order arrives damaged, missing parts, or with serious quality issues, please contact us within 3 days of receipt.
We’ll handle it for you as soon as possible.
Can I return or exchange an item?
Due to hygiene reasons and the custom-made nature of our press-on nails, returns or exchanges are not accepted unless there’s a quality issue.
Accessories may be replaced if defective.
What is Sugar Muse?
Sugar Muse is a handmade press-on nail and accessories brand that blends sweet-and-edgy Y2K style with individuality.
We believe everyone deserves to shine — even through a tiny sparkle on your fingertips or a delicate charm by your ear. ✨